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Frequently Asked Questions
- General
- Massively Multiplayer Online Role Play Games MMOPRGs?
- MMORGPs originated in the early 90s and are nowadays seen as one of the most successful and popular online games. MMORGPs have united millions of people on-line and thereby revolutionised the entertainment industry in the last couple of years. The game World of Warcraft was released in 2005 and has since become the worlds most successful MMORGP with over ten million subscribers.
vivogame was founded by passionate online gamers to serve the fast growing community of online gamers. As one of the leading European MMORPG service companies, vivogame offers extremely fast deliveries, secure transaction and 24/7 customer support!
- Order process
- How long does the delivery take?
- Regular order
Maximum delivery time of 1-12 hours
Important: We can only deliver your order after we have received payment. Therefore our delivery is guarantueed only from the time that payment is received.
- What can I do to receive my order faster?
- The product will be delivered to you as soon as we receive your payment. Payment times can vary according to the method that you use and therefore we recommend that you use a fast payment method in order to receive your purchase without delays.
Verified PayPal account Instant payment..
New PayPal account / PayPal transfer Payment usually within 1-3 working days
Bank transfer Payment usually within 1-3 working days
- How do I order at vivogame?
- To place an order at vivogame please go to the homepage of our website at www.vivogame.com
Step 1:
In the left-hand menu you should register first. when you become the member of our web ,you can buy any products there.
Step 2:
Now you can use the right-hand menu ,'Choose Your Game' to select the server you want to buy the gold for (e.g. Alonsus, Boulderfist, Vashj)
Step 3:
Simply choose the product you wish to order (e.g. 500 Gold) and then simply click on "Buy" to add it to your shopping cart. For detailed product information click on the product image.
Step 4:
Once you are satisfied with you shopping list click on "Buy". Add your order details (e.g. character name) and click on "Continue". Now you can choose a payment method. Please note that different payment types result in different delivery times due to the different times it takes for receipt of payment.
ps:If you are a returning customer,we provide the special way for you.you can choose the right-hand menu,'Express checkout' to choose your game,server and amount,then checkout.fast and easy!
As soon as we received your payment we will deliver your order immediately.
- How does the order process work?
- If you have choosen your product and we have received your payment, we will begin processing your order.
Our team will login to the game and send you the game currency.
Usually Gold is delivered through the email in game.if we emailed it unsuccessfully ,we also will do the face-to-face trade. Just come to the meeting point once you have received a notice to do so.we will email you the place and you can contact us via live chat.
- Ratchet (Horde)
-Goldshire (Alliance)
You will be contacted and will then receive your gold
- I've been waiting for my order for a very long time, where is it?
- Please make sure that your payment was processed correctly. Products will only be delievered once we have received your payment. We only deliver the product when we have received your payment. If you have any questions concerning your payment and the status of your delivery, please feel free to contact our free live chat.
- How are vivogame' prices calculated?
- The prices displayed on vivogame are calculated on the basis of many factors, but the most influential factor is the level of supply and demand situation on the various servers for the product you are ordering. We always offer our customers the lowest possible prices without comprimising on speed and quality of delivery. Our objective is to offer our customers the lowest possible price for MMORPG and online gaming products and services.
For further questions please contact our live chat or email:Support@vivogame.com
- Delivery
- How long does it take until I receive my gold?
- 90% of our orders are delivered within the first 12 hours of your payment - guaranteed!
However, during server maintanance or other special circumstances delays are posible - in this case please contact our customer support for help.
Important: We can only deliver your order, after we have received your payment. Therefore our delivery guarantuee is only valid from the point that we received the payment.
- How to deliver the gold, mail or ingame trade?
- We accept both mail and ingame trade. Depends on the situation of trading. They are all 100% security!
Delivery type “Ingame Mail (postal delivery)”: We deliver the WoW gold via ingame mail as attachment to your WoW character. Afterwards you can take the gold out of the attachment of the mail at any mailbox.
Delivery type “Face to Face”: As soon as we have received your payment, one of our suppliers will call you or whisper you ingame to arrange an ingame trading time. Normally: World of Warcraft meeting place: Alliance at Goldshire. Horde at Retchat .You can contact our customer service for the particular trading site.
- Security
- Is it safe to purchase at vivogame?
- vivogame deals with several thousand customers worldwide and delivers hundereds of products every day. We have not received any complaints from our customers regarding problems with game producers! vivogame offers a professional service, fast deliveries and extremely competitive prices.
- Payment options
- How can I pay at vivogame?
- Currently we already accept most of the common payment mehtods.
It is possible to pay with credit card via PayPal - even without being registered or owning a PayPal account. Simply choose PayPal as the payment method and follow the instructions.